User Manual

Thank you for purchasing the GearEye. Please read the instructions below to enjoy using it fully. The Kit contains the GearEye’s RFID scanner operating at 902.7 to 927.7 MHz, and a collection of various passive UHF RFID tags. The GearEye app and the scanner device help organizing items into specific lists, tracking on-demand either the entire group of items or an individual object, ensuring the tagged items are around. Works with Android or iPhone mobile devices that support BLE 5.0 and later. 


Input: PD 27W max, 5V-5A/9V-3A/15V-1.9A/20V-1.4A; Output: PD 20W max, 5V-4A/9V-2.2A/15V-1.3A/20V-1A 

You should fully charge your GearEye at least 1-2 hours before first use. The battery status will appear on the app’s upper toolbar.
The charging USB type C port is located on the bottom of the GearEye device. Any standard charging/data cable for USB type C can be used. 
NOTE: The extensive app usage and frequent tracking will decrease your phone's and GearEye device's battery level. 

ON/OFF states, Reset and Sleep mode 

  • Turn On the GearEye Scanner device for the first time or after the Power Shutdown by connecting the Type C charging cable to the USB port in the bottom area. 
  • A continuous 10-second press of its upper push-button will cause a Power Shutdown. We recommend not using this feature unless you intend to preserve the device’s battery for future usage.
  • Automatic Sleep mode: the GearEye scanner will automatically enter the Sleep state after 15 minutes, if it is disconnected from a phone. This interval can be changed in the app’s Settings screen. You can also prevent the automatic Sleep by setting the Sleep timeout to 0.
  • Sleep on-demand: press the upper push-button shortly for 1-second to enter or exit the Sleep mode.
  • NOTE: if the GearEye device is in the Sleeping mode, it will not be able to connect to a phone. Press the GearEye device’s upper push-button to wake it up and resume connection.
     Although Sleep mode uses low energy consumption, it still may eventually drain the battery.
  • Reset of the GearEye device can be triggered with a 5-second upper push-button press. We recommend using this feature only if the device is malfunctioning.

Tags selection and placement proper tag selection is crucial for its successful scanning later. To sustain optimal communication between a tag and the GearEye scanner, take into account the physical space available for tag placement, surface material to which they are attached, and the contents of a tagged container. Along with regular tags of different sizes for non-metal items such as glass, plastic, or wood, GearEye also provides on-metal tags to avoid RF interference with metal or liquid containers. Before actually sticking a tag to an object, make a simple test and check that after just placing the tag on the item’s surface, the tag’s scanning range is sufficient for you. The tags are hard to peel off after adhering. 

LED indication and troubleshooting A visual LED indication appears in different colors, either steady or blinking, on the upper part of the GearEye device in the following conditions:

  • Green - Charging, disconnected from the app
  • Red Blinking - Scanning is active
  • Red Steady - Initialization error => Reset the device
  • Blue - Connected, not charging  
  • Violet Blinking - Low battery => recharge the device
  • Turquoise - Charging & Connected to the app  
  • Orange Blinking - Malfunctioning or overheating => stop charging, sleep
  • Yellow - Transition to OFF or Reset 
  • Pale - Normal battery level, not charging, not connected 

Proper use

  • The phone needs to be close enough to the GearEye device to stay connected.
  • The GearEye device works optimally in the free space. However, it can be placed on a non-metal surface, inside a bag, or held in hand, like in the picture on the right.
  • Keep GearEye at a minimum of 20 cm distance from a body, head, or another person.  
  • When GearEye is operating, do not hold the cord in hand.  
  • Avoid covering the air slots on the LED light area at the top and around the USB slot 
  • If GearEye cannot find a tag, try to change the device’s position and orientation, or gently wave it around.
  • Please refrain from folding an antenna. The optimal mode for scanning RFID tags is when the antenna is straight.
  • GearEye works better if it is far from any metal object or surface.  
  • There are certain environmental conditions in which the GearEye will not be able to scan items properly, especially when the items are near metal objects. Double-check your items to make sure they are around.
  • Keep GearEye away from water or other liquid drops.  
  • Do not fold or pull the cord to avoid mechanical damage. Avoid shaking or dropping the device.

Quick start guide 

  • Start the GearEye app on your phone. You will be requested to register with an email for the first time. 
  • Turn ON the GearEye scanner device for the first time by plugging the Type C cable into its USB slot. 
  • Bluetooth connection: The app will Pair with the GearEye scanner automatically. If it doesn’t happen for more than 2 minutes, verify that your phone’s Bluetooth is enabled and press the sign in the GearEye app’s upper toolbar.
  • To work correctly, the GearEye app will ask permission to access your phone's location services because it stores the last item’s location upon each RFID scanning round
  • Stick the selected RFID tag on your item, as described in the Tags Selection and Placement section.
  • Adding an item: Press + to Scan your item’s tag, ensuring that other RFID tags are distant and. Give this item a name, and take its photo – now GearEye is ready to monitor it. 
  • The app helps locating an individual missing item by increasing or decreasing the sound's volume depending on the distance to the item.
  • You can group your items into lists, and scan them altogether or individually.
  • Press the Scan button to check your gear, and the GearEye app will mark missing items with X and successfully identified items with V. The item check-mark can also be changed manually.
  • The GearEye app will need your permission to run in the background to track items. The app will monitor your items, check that everything is around and alert if anything is left behind. 

The Android and iOS app links for download are available at or via the QR:
The GearEye app may ask you to update the software via OTA.

GearEye Limited Warranty

GearEye, Inc. (“GearEye”) warrants that: new GearEye products (“Products”) will be free from defects in material and workmanship for 1 (one) year from the date of purchase.

How to Obtain a Remedy Under this Limited Warranty
To obtain a remedy under this limited warranty, you must contact the GearEye. You must possess a proof of purchase from GearEye or an authorized GearEye reseller. You may also be directed to an authorized reseller or a person authorized by GearEye to repair the product.

If it is decided that the product should be returned directly to GearEye, the product should be properly packed, preferably in the original carton, for shipping. GearEye is not responsible for any loss or damage during shipment. 

When notifying GearEye of fail to meet an applicable warranty, Customer shall comply with GearEye’s Product Return procedure (available upon request).

GearEye has sole responsibility for determining the cause and nature of a Product defect and at its sole discretion, will provide one of the following remedies necessary to satisfy a proper claim under this limited warranty:

1. Replace or repair any defective parts within a reasonable period of time, free of any charge for the necessary parts and labor to complete the repair and restore the product to its proper operating condition.
 GearEye will pay the shipping costs necessary to return the product or its replacement once the repair is complete.

2. Issue a refund of the original purchase price less depreciation to be determined based on the age of the product at the time remedy is sought under this limited warranty.

GearEye will own any part, component, or item removed from a Product by GearEye under this Warranty. The Warranty is valid only if the device is used with the companion GearEye’s app and updated as requested by GearEye’s app from time to time.
You shall notify GearEye of any breach of warranty within the applicable warranty period.

Limitation of Liability

The express warranties stated in this document are made in lieu of any and all other warranties, express or implied. GearEye does not make, and hereby disclaims, all warranties and conditions including without limitation the implied warranties of merchantability, fitness for a particular purpose, title or non-infringement of third-party rights. No warranties are made by any of GearEye’s licensors or suppliers. 

The product is not fault-tolerant and is not designed, manufactured, or intended for use in hazardous environments requiring fail-safe performance, in which the failure of the device could lead directly to death, personal injury, or severe physical or environmental damage (“high risk activities”). GearEye and its authorized resellers specifically disclaim any express or implied warranty of fitness for high-risk activities, and tendril, its authorized resellers and its and their suppliers will have no liability of any nature as a result of any such use of the device.

The maximum liability of GearEye under this limited warranty shall not exceed the actual purchase price paid for the product.

What is not covered Under this Limited Warranty

GearEye's warranty shall not apply to any Products that are not operated in conformity with GearEye's published instructions, or used with any other app different from the GearEye app. The warranty will not apply to any Products which have been subject to misuse, abuse, negligence, accident, unreasonable use or maintenance, exposure to excess moisture, fire, improper packing and shipping (such claims must be presented to the carrier), lightning, power surges, or other acts of nature, or altered or repaired by anyone other than GearEye or GearEye's authorized agent. In addition, this limited warranty does not cover any damage to the Product caused by external causes (including, without limitation, failure of or faulty electrical power) or when it was used in violation of GearEye’s instructions for use.  

This limited warranty does not cover any accessories, e.g., RFID tags of third-party manufacturers provided together with the Product. 

Without limiting any other exclusion herein, GearEye does not warrant that the Product and its parts will remain compatible with any other product or technology with which the product may be used. GearEye will not be responsible for any costs related to the removal or re-installation of the product from or into any installation.

This limited warranty is void if the product is not distributed by GearEye or its authorized reseller. If you are unsure whether a reseller is an authorized GearEye reseller, please contact us. GearEye thanks you for purchasing a GearEye product. We hope it will give you years of satisfaction.

FCC Radio frequency interference statement  

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:  

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

GearEye is not responsible for any radio or communication interference caused by using other than specified or recommended cables and battery or by unauthorized changes or modifications to this equipment. Changes or modifications not expressly approved by the manufacturer could void the user’s authority to operate the equipment. 

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: 

1. This device may not cause harmful interference, and
2. This device must accept any interference received, including interference that may cause undesired operation.

Modifications are prohibited Any modifications made to this device or opening it will void its warranty by GearEye as well as the authority granted to the user by the FCC to operate this equipment. 


Customer support Please contact us at, email:, or via the QR-code:

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